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March 2020 – Volume 24 Issue 1

March 2020 – Volume 24 Issue 1

COVID-19 Readiness

As many school districts are now closed to students, we understand the importance for school business officials to keep the day-to-day accounting and finances flowing at your respective organizations.  We sent an email in early March to address our preparedness with you.  Software Unlimited, Inc. is prepared and has available resources to allow our necessary teams to function remotely and continue supporting you and the School Accounting System.  In fact, many of our team are now working remotely from home, and we have experienced very little impact in our ability to maintain the high level of customer service you have come to expect from SUI.

For our School Accounting System-Online customers, who are able to work in the software from anywhere, anytime, our data center partner is also well prepared.  While there is currently no foreseen impact to the operations of Software Unlimited, Inc. and our cloud services, our data center partner has communicated the following to ensure continued service during this event.

  • A general principle of cloud service operations is remote management and administration.  We see no effect to our ability to manage the systems used to support our Partners hosting services, and have confirmed adequate capacity for staff to work remotely at scale.
  • Our data center provider will continue to ensure our hosting service network, systems, and infrastructure are supported.  
  • Each technical resource that is accountable for managing the service has the ability to securely administer the service without direct access to the corporate location and all have access to needed resources to take action from home or the office.
  • On-call rotation allows for sustained support should issues arise and ensures that resources are available should individuals fall ill.

The health and well-being of our team and our customers is a top priority.  We will continue to follow the guidance of the CDC, state and local governments, and we will keep you updated in the event of an adverse change in our ability to support you.